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Terms of use and terms of sale

Last updated: 25 September 2026

1. Purpose

These terms govern the use of the Faux Appel mobile app (the "App") and the purchase of the Faux Appel Premium subscription. The App triggers, at the time chosen by the user, a simulated incoming call on the user's own phone, together with a pre-recorded audio message.

The App makes and receives no real telephone call. It uses neither the telephone network, nor the user's number, nor anyone else's; it calls no one and lets no one call. The call shown on screen is produced locally by the device, through the calling interfaces that the operating system makes available to apps.

2. Publisher

The App is published by BAUGEY MATHEO, trading as DEVOLIM, 248 rue de Bègles, 33800 Bordeaux, France, company number (SIREN) 948 000 757. Contact: [email protected]. The legal notice supplements these terms.

3. Acceptance

Downloading, installing or using the App implies unreserved acceptance of these terms. Users who do not accept them must refrain from using the App and uninstall it. These terms are available at any time from within the App and on this page.

4. Access to the service

The App is distributed through Apple's App Store, for iPhone, and through Google Play, for Android devices. It requires a supported version of the operating system, as stated on the App's store listing. For it to work as intended, the user must grant the permissions the App requests, in particular the permission to display notifications and, on Android, the permissions to schedule exact alarms and to show the call full screen. Connection and equipment costs remain the user's responsibility.

Using the App requires no account, no sign-up and no identification. A core set of features is available without any payment; the remaining features are covered by the subscription described in clause 7.

The App is provided as is, subject to technical availability. The publisher does not guarantee permanent, uninterrupted availability, in particular during maintenance, or in the event of a provider failure, a network incident or a change to the operating system.

5. What the App is not

Whether the call is triggered depends on the user's device and on factors beyond the publisher's control: battery level, the device being switched off or restarted, aeroplane mode, focus or silent mode, notification settings, battery saver, network unavailability, operating system updates or failures, restrictions imposed by the manufacturer. The call may therefore be delayed, or fail to ring at all. The user is aware of this and accepts that risk.

The user undertakes never to make their safety depend on the App. In case of danger, it is for the user to call the emergency services, whose numbers are set out on the disclaimer page.

6. Permitted use

The publisher grants the user a personal, non-exclusive, non-transferable and revocable right to use the App, for their own private purposes.

In particular, the user must not:

• use the App to commit or facilitate an offence, in particular fraud, blackmail, harassment, threats or identity theft, or to evade a check by an authority or a legal obligation;
• use it to deceive a third party to their detriment, in particular to obtain from them an advantage, a consent or a sum of money;
• record a person's voice or use their image without their consent and, more generally, infringe the rights of third parties, including image rights and the privacy of correspondence;
• operate the App while driving, or in any situation where using a phone is prohibited or dangerous;
• circumvent technical limitations, automate requests made to the servers, extract content, or decompile, disassemble or reverse engineer the App, except where the law allows it;
• reproduce, distribute, resell or make available to third parties all or part of the App's content, in particular the audio recordings and the illustrations.

The user is solely responsible for the use they make of the App and for the consequences of that use towards third parties.

7. Subscription

The Faux Appel Premium subscription unlocks the App's paid features, which are presented in the App at the time of purchase. It is offered as fixed-term, automatically renewing subscriptions, whose available durations are shown in the App. Purchases are made exclusively through the in-app purchase system of the store that distributed the App: the App Store on iPhone, Google Play on Android.

7.1 Prices

Prices are those displayed in the App at the time of purchase, inclusive of all taxes, in the currency of your store account. They may vary by country and may change; any change is notified to you by the store before it takes effect.

7.2 Renewal and cancellation

The subscription renews automatically at the end of each period, unless cancelled at least 24 hours before the end of the current period. Cancellation is done from your store account settings:

• iOS: apps.apple.com/account/subscriptions
• Android: play.google.com/store/account/subscriptions

Cancellation takes effect at the end of the current period; access to the paid features is maintained until then.

7.3 Right of withdrawal

Consumers normally have fourteen days to withdraw from a distance contract. However, under Article L.221-28(13) of the French Consumer Code, that right cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun with your prior express agreement and your express waiver of that right, which is the case as soon as the subscription is activated.

7.4 Refunds

Payments are collected by the store. On iPhone, refund requests are a matter for Apple: reportaproblem.apple.com; the publisher has no technical means of issuing a refund itself. On Android, requests go to Google Play, under its own refund rules, or to the publisher at the address given in clause 15.

7.5 Restoring purchases

If you reinstall the App or change device, your current subscription can be restored from within the App, provided you use the Apple account or Google account with which the purchase was made. A subscription taken out on one platform does not transfer to the other.

8. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity applicable to digital content and services, provided for in Articles L.224-25-12 et seq. of the French Consumer Code. They have two years from the supply of the digital content to obtain that it be brought into conformity, free of charge and without major inconvenience.

9. Intellectual property

The App, its code, its interface, its illustrations, its texts, its audio recordings, its trade marks and its identity elements, including the name Hallo used on the call screen, are protected by intellectual property law and remain the exclusive property of the publisher or its licensors.

These terms transfer no rights. Any reproduction, representation, adaptation or extraction, in whole or in part, carried out without prior written authorisation, is unlawful. Content created by the user, in particular the photos and recordings they add, belongs to them and stays on their device.

10. Liability

The publisher is bound by an obligation of means as regards the operation of the App. It cannot be held liable where the call fails to trigger, is delayed or is interrupted for any of the reasons listed in clause 5, nor where the App is used contrary to clause 6.

The publisher is not liable for damage resulting from a decision taken by the user on the basis of a simulated call, nor for the consequences of the use of the App towards third parties, in particular where a person has been recorded without their consent. The disclaimer page forms an integral part of these terms.

Nothing in these terms excludes or limits the publisher's liability in the event of wilful misconduct, gross negligence or personal injury, nor in any case where the law prohibits such exclusion. Consumers retain the benefit of their statutory guarantees.

11. Suspension and changes to the service

In the event of a clear breach of clause 6, in particular automated or fraudulent use, the publisher may restrict or suspend access to the App's server functions, having informed the user where circumstances allow. Where suspension deprives a subscriber of a service already paid for, it gives rise to a refund of the corresponding portion, under clause 7.4.

The publisher may develop the App, add, change or remove features, and discontinue its distribution. If the service is permanently discontinued, current subscribers are informed and no renewal takes place.

12. Personal data

The processing of personal data is described in the privacy policy, which forms an integral part of these terms. Users who record a third party's voice or image act under their own responsibility and warrant that they have obtained that person's consent.

13. Minors

The App is not intended for children. A minor under the age of fifteen may use it only with the authorisation of the holder of parental authority, who then accepts these terms on their behalf. Any purchase made by a minor requires the agreement of their legal representative, who has the parental controls made available by Apple and Google.

14. Changes to these terms

These terms may be amended, in particular to reflect legal or technical developments. The applicable version is the one online on the day of use; its update date appears at the top of this page. Any substantial change affecting a current subscription is brought to the subscriber's attention, and they may cancel free of charge if they do not accept it.

15. Complaints and mediation

Complaints may be sent to [email protected]. The publisher endeavours to reply promptly and to find an amicable solution.

Subscription payments are collected by Apple on iPhone and by Google on Android; DEVOLIM provides the app service. A complaint about payment, billing, renewal or the refund of a subscription goes to the store concerned, as set out in clause 7.4, and falls under the contract entered into with that store. DEVOLIM has not appointed a consumer mediator under Article L.616-1 of the French Consumer Code and claims none; consumers retain all of their rights and remedies, including those set out in clause 16.

16. Governing law

These terms are governed by French law. In the event of a dispute, and failing an amicable settlement, the French courts have jurisdiction. Consumers retain the right to bring proceedings before the courts of their place of residence, and the benefit of the mandatory consumer protection rules of their country of residence.

17. Language

These terms were drawn up in French. In the event of any discrepancy between the French version and a translation, the French version prevails.